Service & Support

We provide professional, responsive, and practical service and support to ensure your laser equipment operates efficiently, safely, and reliably from installation to long-term operation.

Step 1

Pre-Sales Support

Professional consultation to match the right machine
Practical solutions for industry applications
Sample testing available before purchase

Step 2

Training & Installation

Clear manuals & operation videos
Remote guidance for setup and operation
Basic welding, cutting, cleaning support

Step 3

After-Sales Guarantee

1-2 years warranty depending on machine, or longer
24/7 remote technical support, reply within 12h
Spare parts supply guaranteed for at least 5 years

Step 4

Maintenance & Upgrades

Photos / videos needed, fault codes, basic diagnostics
Regular maintenance guidance
Software updates when available
Local partner cooperation where possible

Step 5

Global Delivery & Documents

Air / Sea / Rail / International Express (DHL/UPS/FedEx)
Tracking number + logistics updates shared during transit
Electrical diagram / wiring schematic (for supported models)
Full export documents (CE/FDA)

Contact Us

We provide professional, responsive, and practical service and support to ensure your laser equipment operates efficiently, safely, and reliably from installation to long-term operation.